GMT: Greg Miles Telecom, tel 714-875-2902, fax 714-223-0663

What's new in telephones today?

The latest systems offer traditional telephone features along with computer intergration:

  • Use your ACT or Outlook contact book to auto-dial a telephone number
  • Archive important voice mail messages indefinitely on your PC
  • See and manage multiple calls using your PC screen and mouse
  • Link branch offices together using Internet technology (Voice-over-IP)

VoIP explained

Voice-over-IP (VoIP) is a technology that converts voice conversations into digital data and is then sent over the Internet, instead of carried over traditional telephone lines. There are three major advantages:

  1. Branch offices and residential-based offices can be linked together with the main office, with all telephone sets operating seamlessly together as though under one roof.
  2. The per-minute long distance cost of calling between offices is completely eliminated. All calls made between company phones operating on the same VoIP system are 100% free.
  3. VoIP can eliminate the need (and resulting monthly cost) of a traditional business telephone line at branch or residential-based offices.

The benefits of operating a multi-location company with a unified telephone system become obvious:

  • Intercom are fast, easy, and free -- from any phone to any phone.
  • Incoming calls can be quickly and efficiently transferred to another extension (regardless of physical location).
  • Outbound calls show the Caller ID of the main office (as opposed to a residential or cell phone number).
  • All users share the same voice mail system and can efficiently forward an important message to any staff member.

Digital vs. Analog service

For nearly 100 years, analog service has been the standard offering from the telephone company. This is the type of service delivered for use by residences and most small businesses. Digital telephone service has been available for many years, but until recently, the cost has been prohibitive for all but large businesses.

Some of the many advantages of VoIP service:

  • 7-digit direct-dial telephone numbers can be assigned to individual staff members, so that select callers can bypass the receptionist or automated attendant and reach the staff member without delay.
  • Digital clarity means no background noise (such as a hum or buzz) and consistent volume for every call.
  • The cost of domestic long distance calls is included with VoIP service compared with a per-minute cost for traditional analog service.

Reasons to upgrade now

  • The effective life of a telephone system is about 5 years. Most telephone systems older than 5 years are lacking significant technology and features that can save both time and money.
  • Older telephone systems have an ever increasing likelihood of breakdown, due to failure of key components that are constantly under stress (such as the Power Supply).
  • Finding parts for older systems can be difficult, especially in an emergency situation (such as a failed power supply).
  • Emergency replacement of an entire telephone system on short notice due to a hard failure can be significantly more expensive than a planned replacement.
  • Employing the latest technology can result in lowering the phone bill (through use of digital technology not available on older systems).

Call us today for a no-cost evaluation of your current telephone system.